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Why MTN is a poor choice for Mobile Phone Service Provider
By Hilary Albutt of IncredibleSoftwareSolutions.com
I like any other consumer expect a certain standard when being dealt with by companies, big and small. One is honesty the other is integrity. MTN has the highest complains ratio of any supplier on HelloPeter.com of the suppliers who do answer the complaints MTNSP has the following statistics on the hellopeter web site of 4315 complaints only 14% or 694 were happy with the result. Why? Probably due to the corporate practices in South Africa. Denial is common and when you or I as a client ask for a feature you will be told anything to get you to sign. Once you sign it seems to be a case of tough luck mate, we are bigger than you are so just pay up or else. That this is unacceptable is a given, that this is daylight robbery is not quite so clear. That the staff are poorly trained and very badly paid is quite frankly appalling, well below a living wage is common in South Africa and MTNSP is no exception. NO respect for human rights, workers and consumers rights this company does its best to take money and ignore the clients request for help all 4315 complaints were not ever helped. This is an astoundingly high figure and is probably only 1-2% of all complaints. The math is simple. Each complaint will take between 2 and six hours to resolve and at R1000/$100 per hour spent solving this MTN is losing in the region of of 4315 x $100 x 10= $4315000.00 per quarter. Four million dollar a quarter on complaints that could be avoided by better training and better integrity. So MTN could be $18 million/R180 million better off in South Africa alone just by cutting down on complaints and proper dealing its clients. I know I can help stop the haemorrhaging of such large amounts of cash but knowing MTNSP I seriously doubt if they will actually pay attention to the feedback I have researched but hey just in case they do please do contact me. |
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The copyright for this content entitled "Why MTN is a poor choice for Mobile Phone Service Provider" has been specified by the contributor as:
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May, 2012
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